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Privacy Policy

Privacy Policy and Security

Carstore.ae respects your privacy and has refined a particularized Privacy Policy that is incorporated into this Agreement. Make sure to go through our Privacy Policy as by agreeing to our Terms and Conditions, you are also accepting the terms of our Privacy Policy. You are a valued customer, and we recognize that protecting your privacy is important to you. For this reason, we are committed to protecting the personal information you provide in a variety of ways. We do not directly process any payments and do not store your credit card information. Secured socket layer (“SSL”) technology is used for processing payment transactions with third- party service provider partners. Your Registration Information may be protected by a unique customer password and user ID. You should not disclose your password information to anyone and you should always remember to log off if using a shared computer.

If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at support@carstore.ae

Collection of Information

Carstore.ae does not collect personal information from you (your name, addresses, e.g.) when you visit our website. If you choose to provide this information to us, it is only used to fulfill your request for information or your consent to receive communication from Carstore.ae. Such communication can include: electronic newsletters, offline mailings, notification of new product arrivals, promotions, contests and customer service calls regarding orders you have placed. We will not contact you for any marketing or promotional purposes.. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

Your phone number may be used for notifications regarding order status and announcements of latest deals and campaigns.

Payments that you make through the Site will be processed by our agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Payment Options

  • Cash On Delivery
  • Credit Card
  • Debit Card

RETURN / EXCHANGE & WARRANTY POLICY

We Are please to Assure the Qualityof everything we sell. If you encounter any product quality issues, manufacturing defects, a mistake on our or suppliers part, please contact us. We will give you a choice of a replacement or exchange for your purchase. For all returns, please read the following information clearly. If you do not fully agree or understand the following information, please contact us before purchasing.

  • Return for refund within: 7 days
  • Return for replacement with in: 7 days
  • Re shipping Fee:  Yes

This is our Standard Return Policy. Items covered by this policy must be returned within 7 days from the date of the delivery. Will be applied Reshipment charges.

PROMOTIONAL, DEALS, SALE, DISCOUNT AND SELLING WITH SUPER LOW PRICE PRODUCTS STANDARD RETURN POLICY

  • Return for refund within: no
  • Return for replacement within 7 days: Yes
  • Re shipping Fee:  Yes

This is our Standard Return Policy for Promotional, Deals, Sale, Discount and Selling with Super Low Price Products. Items covered by this policy must be returned for replacement within 7 days from the date of delivery. Will be applied Reshipment charges.

No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.

General Notes:

  1. Any return received with missing items or without original packaging will not be entertain.
  2. The following items are NEVER returnable:
    • Any item that has been unpacked or used.
    • Items that require special delivery.
  3. If you attempt to return an item, which is not returnable, the item will be shipped back to you, and you will be charged the cost of shipping for sending it back.

Warranty:

We can understand your concern, however we give manufacture warranty on selected products only, kindly checked the warranty details before buying the products.

Return / Exchange Information:

You can return / exchange the order within 7 days from the date of the delivery. Please place your returned goods in their original packaging and do not remove any labels or tags. Once the item is received a store credit Coupon will be issued within 3 days which is redeemable on our website for the price of the item that you returned.

Kindly Contact our customer service team via Contact Us  page or call us at +971 4 4416948 in the UAE within 7 days for return / exchange