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FAQ

FAQ’s Shopping & Account

How do I shop on Carstore.ae?

Shopping on Carstore is really easy. Log on to www.carstore.ae and visit our array of products. For your convenience we have categorized our best selling sections. All you need to do is choose your product, compare the rates and order from the store with the lowest price right here through us.

How Can I Sign up?
  • Click on “Register” link at the top right of the page.
  • Please complete all fields marked with * accurately
  • Click on save.
  • You now have an account and are ready to start shopping!
Are there any registration charges for creating an account on Car Store?

No, there are no registration charges applicable for creating an account with us. It is absolutely free of cost.

How should I go about shopping for a big purchase in consumer electronics on Carstore.ae?

The shopping process with us is extremely simple. Simply go to the respective product you want to buy and add it to your cart. You can choose an option of payment while check out that suits you best and proceed according to instructions.

How Frequent Do You Update Your Offers & deals.?

We love to give our customers surprise promotions and offers. Keep checking our websites for the latest offer/deals.

What should I do if I forget my password or my password does not work?

Do not panic. Please follow the steps mentioned below to reset your password:

  • Click on ‘My Account’ on the top right side of the Carstore.ae homepage.
  • Click on the Forgot your Password link displayed on the page.
  • Enter your registered e-mail id and you will receive a link to reset your password in your mailbox.

What if I don't want to receive any more SMS and E-mails from Car Store?

You can unsubscribe from our e-mails by clicking the Unsubscribe link at the bottom of the e-mail you have received from us. Please share your reason(s) for unsubscribing so that we can examine it and serve you better in future.

If I add few products in my wish list, will it expire after few days?

Yes, absolutely! You can save the products you like in your wishlist for future purchase so that you do not waste time searching for them later.
Please note that the price and availability of products remain subject to change. Your Wishlist serves only to remind you of products that you want to buy.

FAQ’s Payments

Is it safe to order products on Car Store using my credit card or checking information?

It is absolutely safe to order with us using your credit/ debit card as we do not store your personal data, except your shipping address and phone number for our reference.

What are the modes of payment for purchasing on Carstore.ae?

We accept the following modes of payment:

  • Debit/Credit Cards/Netbanking of all major banks
  • Cash On Delivery (COD)
  • Car Store Credit. (Store Credit)

What is COD (Cash On Delivery)? Are there any additional charges for COD orders?

For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method. Using this service, you can select to pay in cash to the delivery agent upon receiving your order. Please note that since the COD service is costly for us to provide, cash payment orders will be charged an additional AED 3 per order for the UAE customers.

My transaction failed but the money was deducted from my account. What should I do?

We regret the inconvenience caused. Please fill in our Contact Us form available under the Any Other Query section with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

Can I pay COD (Cash On Delivery) for every product I buy on Car Store?

Yes For most of the products, COD is available and is mentioned on the product page. However, due to logistics concern, this option might not be available for few products.

What Is Carstore.ae Store Credit?

Carstore.ae Store Credit is a type of money that can (only) be used on Carstore.ae to make purchases. Carstore.ae Store Credit is non-transferrable. Carstore.ae reserves the right to amend policies related to distribution/redemption of carstore.ae Store Credit by members. Most refunds are processed via Carstore.ae Store Credit which you can use it against your future purchases.

Shipping And Delivery FAQ’s

Do you ship outside the UAE?

Unfortunately, for the time being our services are restricted to UAE only. But Car Store will ship international soon.

How long will it take to get my order?

We work hard to make sure that your order reaches to you on time within 2-4 days. But in unforeseen situation your product might take a little longer time.

Do you have extra charges for delivery?

Deliveries paid via Credit Card or Debit Card is AED 15! Cash on delivery (COD) orders will be charged an additional AED 3 per order for the UAE, no matter how many items your order contains!

If you take “Installation Service” with the product than shipping will be free T&C Apply

What Should I Do If I Find My Package Opened Upon Delivery?

Please don't accept an open package. Report this concern by filling up our Contact Us form with your order details and we will look at it immediately and get back to you shortly.

How do I check the status of my order?

Visit the MY ORDERS page in your My Account and click on TRACK ORDER to get real time status of your order

Why have I not received my order yet?

Due to unforeseen situation, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?

For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners with in the UAE. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner.

Is it possible To Change My Deliver Address?

Please fill in the Contact Us Form to notify us of your correct address.

Do I Have To Pay To The Courier To Return My Item?

If we arrange the pick-up of your product, you don't need to pay anything. It’s FREE!

If we find that the returned product is absolutely fine, we might charge for the shipping of the same product for pick-up and re-shipping the item.

Faq's return / exchange

How do I place a RETURN / EXCHANGE request on Carstore.ae?

We Are please to Assure the Quality of everything we sell. If you encounter any product quality issues, manufacturing defects, a mistake on our or suppliers part place a RETURN / EXCHANGE request on Carstore.ae. To know more please read RETURN / EXCHANGE Policy carful.

How Can I Cancel The Order?

You can cancel your order any time before the shipping of your product. Just fill up our Contact Us form with your account and we will cancel it.

Why was my order cancelled by Carstore.ae?

Your order may have been cancelled due to any of the following reasons:

  • If product is out of stock or is discontinued
  • Errors in pricing information
We will inform you about the cancellation of your order and share details if partial order is cancelled or whole. We will contact you if any additional information is required to accept your order.

If I am not satisfied with quality of the product, can I get it replaced?

Certainly! We have a “No Question Asked Policy”. Report your concern by filling the Contact Us form within 3 days of receipt of your order. Once the product passes the quality check, we would initiate the replacement as per your choice.